Operated by Black Flag Funding LLC DBA BFF Software · Effective Date: April 6, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Black Flag Funding LLC DBA BFF Software ("Company," "we," "us," or "our"), governing your access to and use of EZdial.online (the "Service"). By registering for, accessing, or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.
By creating an account or otherwise accessing the Service, you represent that (a) you are at least 18 years of age; (b) you have the legal authority to enter into this agreement on behalf of yourself or the entity you represent; and (c) your use of the Service will comply with all applicable laws and regulations. If you are using the Service on behalf of a business entity, you represent that you are authorized to bind that entity to these Terms.
EZdial.online is a cloud-based outbound calling and dialing technology platform that allows users to manage contact lists, initiate and track outbound calls, organize call campaigns, and access related CRM features. The Service is powered in part by Telnyx, LLC ("Telnyx"), a third-party telecommunications provider. The Service is provided on a software-as-a-service (SaaS) basis. We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with or without notice.
Important: EZdial.online is a dialing technology platform. We provide the infrastructure — you are the operator. We do not initiate, monitor, or control the content of any calls made through the Service. All calling activity is directed solely by you.
To access the Service you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at legal@bffsoftware.com if you suspect unauthorized access. We are not liable for losses caused by unauthorized use of your account.
You may not share your account credentials with third parties, create accounts using automated methods, or maintain more than one account without our prior written consent.
Access to the Service requires a paid subscription or usage-based plan as described on the EZdial.online pricing page at the time of purchase. All fees are stated in U.S. dollars. We reserve the right to change pricing at any time with at least 30 days' notice to active subscribers.
Payment is processed by third-party payment processors. By providing payment information you authorize us (or our processor) to charge your selected payment method for all applicable fees. We do not store full credit card numbers. You agree to maintain valid payment information on file at all times.
Subscriptions auto-renew at the end of each billing period unless you cancel prior to the renewal date. Cancellations take effect at the end of the current billing period — your account remains active and fully functional through the last day of your paid cycle.
All sales are final. We do not offer refunds. The refund window is 0 days. No refunds or credits are issued for any reason, including partial billing periods, unused call credits, early cancellation, or unused features. By completing your purchase you acknowledge and agree to this no-refund policy.
If payment is not received when due, we may suspend or terminate your access to the Service without notice. Past-due amounts accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. You are responsible for all costs of collection, including reasonable attorneys' fees.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:
We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this Acceptable Use Policy, including suspending or terminating their account and reporting them to law enforcement authorities.
IMPORTANT — PLEASE READ CAREFULLY. EZdial.online is a dialing technology platform. We are the engine — you are the operator. You are solely and exclusively responsible for ensuring that:
We do not monitor the content of your calls, the composition of your contact lists, or your campaign configurations for legal compliance. We are not your compliance officer, attorney, or legal advisor. Any fines, penalties, regulatory actions, class-action claims, or other legal liability resulting from your use of the Service are your sole responsibility. We expressly disclaim any liability arising from your failure to comply with applicable telemarketing laws.
The Service, including all software, interfaces, text, graphics, logos, and other content, is the property of Black Flag Funding LLC DBA BFF Software or its licensors and is protected by United States and international intellectual property laws. These Terms do not grant you any ownership rights in the Service. You receive only a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes during the term of your subscription.
You retain ownership of all contact data, call recordings (if applicable), and other content you upload to the Service ("User Content"). By uploading User Content, you grant us a limited, non-exclusive license to host, process, and transmit that content solely as necessary to provide the Service. You represent and warrant that you have all rights necessary to grant this license and that your User Content does not violate any third-party rights.
If you submit suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use such feedback without any obligation to you.
The Service relies on third-party providers, including Telnyx, LLC for voice and telecommunications infrastructure. Your use of the Service is subject to Telnyx's acceptable use policies in addition to these Terms. We are not responsible for the availability, performance, or actions of any third-party service. The Service may also integrate with or link to other third-party platforms; such integrations do not constitute our endorsement and we are not responsible for those third parties' services or policies.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in the Privacy Policy.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT CALL DELIVERY RATES, ANSWER RATES, OR ANY OTHER PERFORMANCE METRICS WILL MEET YOUR EXPECTATIONS.
No advice or information, whether oral or written, obtained from us or through the Service, creates any warranty not expressly stated in these Terms.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BLACK FLAG FUNDING LLC DBA BFF SOFTWARE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by law.
You agree to defend, indemnify, and hold harmless Black Flag Funding LLC DBA BFF Software and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with: (a) your use of or inability to use the Service; (b) your violation of these Terms; (c) your violation of any applicable law, including the TCPA, TSR, or any state telemarketing statute; (d) any claim that your User Content infringes or misappropriates any third-party right; or (e) your negligence or willful misconduct.
We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.
These Terms commence on the date you first access the Service and remain in effect until your subscription is terminated or these Terms are otherwise ended.
You may cancel your subscription at any time through your account settings or by contacting us at legal@bffsoftware.com. Cancellation takes effect at the end of your current billing period.
We may suspend or terminate your access to the Service immediately and without prior notice if: (a) you breach any provision of these Terms; (b) we are required to do so by law or by our telecommunications providers; (c) your use of the Service poses a legal, regulatory, or reputational risk to us or our providers; or (d) you fail to pay any fees when due.
Upon termination, your license to use the Service immediately ceases. Sections 6, 7, 10, 11, 12, 15, and 16 survive termination. You may request export of your data within 30 days of termination; after that period, we may delete your data in accordance with our Privacy Policy.
We may update these Terms from time to time. We will notify you of material changes by posting the revised Terms on our website or via email. Material changes take effect 30 days after notice. Your continued use of the Service after that period constitutes acceptance of the revised Terms. We also reserve the right to modify, suspend, or discontinue any aspect of the Service at any time.
These Terms are governed by the laws of the State of Utah, without regard to its conflict-of-law principles.
Before filing any formal legal proceeding, the parties agree to attempt to resolve any dispute informally by contacting the other party in writing and allowing 30 days for a response.
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in Salt Lake County, Utah, or via remote proceeding. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AND BLACK FLAG FUNDING LLC DBA BFF SOFTWARE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
Either party may seek emergency injunctive relief in a court of competent jurisdiction in Salt Lake County, Utah to prevent irreparable harm pending arbitration. Claims relating to intellectual property infringement are exempt from mandatory arbitration.
These Terms, together with our Privacy Policy and any order forms or subscription agreements, constitute the entire agreement between you and Black Flag Funding LLC DBA BFF Software regarding the Service and supersede all prior agreements, understandings, and representations.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it in the future.
You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.
We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, government actions, labor disputes, power failures, internet outages, or acts of third-party telecommunications providers.
Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between you and Black Flag Funding LLC DBA BFF Software.
Notices from us will be delivered to the email address associated with your account. Notices to us must be sent to legal@bffsoftware.com or by mail to Black Flag Funding LLC DBA BFF Software, Utah, United States.
If you have questions about these Terms of Service, contact us at:
Black Flag Funding LLC DBA BFF Software
Utah, United States
Email: legal@bffsoftware.com